I haven't price-matched that much, maybe 30-40 times, and have had a problem only once. And within a few hours after sending them the screenshot, I had that price match too. So I'm pretty happy with the price match.
With that said, I ALWAYS take a screenshot of the competitor's price, I just do it as a matter of routine, before even buying the book. But taking the screenshot is so easy that I don't think it's that much hassle. I put the screenshots in a Kobo price match folder on my desktop, and delete them out once I get the refund, so the screenshot would serve as a reminder if I don't get it.
And even filling out the Kobo form doesn't seem bad to me - by the time I have filled out the basic info (name, email, competitor's URL), the email for the purchase is in my Inbox, I cut-and-paste the receipt number, and am good to go.
Unlike some others here, I don't do this for small differences (not worth even the minor hassle), but do do it for big price differences, which is why I always document with screenshot. Also, I'm indifferent between Kindle and Kobo, but hate BN, so I only do it for BN price differences...
Quote:
Originally Posted by bgalbrecht
I've price matched with Kobo about 100 times in the last year or so, and I've only had Kobo deny the price match 3 times for sure, twice within a week back in September, and yesterday. The first two times, I was able to screen print Open Road Media ads showing a price and an end date. I started taking screen prints again recently, but I made sure I took the screen print when it was nearly a $19 difference and over a weekend. Lately, Kobo has been quick to respond to price matches, usually within a business day, but late last year before Christmas, they were really slow, well over a week to respond, and also back in September. Still, I think that if you're price matching at Kobo, it's probably better to be safe rather than sorry, and take a screen print at the competitor's website.
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