[AnemicOak]

I have no idea if their support is now improved, my dealing with them were back when the first version of the Opus was still a current product and I found them responsive (but that was a hardware issue). I use almost exclusively the ePub firmware and now that you mention about having to do the pin hole reset I do recall having that issue a few times early on, but the firmware I'm currently running (and have had loaded for years) doesn't seem to have that issue (not that I use the Opus much anymore, but I did use it for about 8 hours a few months ago).

I've had no desire to get another device from them as I don't like the way they never followed through with adding the promised features to the Opus firmware and also the lack of a US source to buy. I don't really have a problem buying from France, or the UK or Canada, etc. but would prefer something I can get from a US retailer.