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Old 11-11-2017, 06:27 PM   #1
pw27
Junior Member
pw27 began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Nov 2017
Device: Samsung Galaxy S8+
POCKETBOOK Android app constantly crashing how to fix

I have Pocketbook e-reader app on my Samsung Galaxy S8+ and it has always worked flawlessly. However about a month ago it started crashing when opening a new book. What i mean is that if i am reading a book, close it out and try to open another book, it just constantly crashes until I force stop and clear cache, which usually will work but then I have to wait for 2-3 minutes for the app to load, I have a relatively large library. I have wiped the partition cache which made no difference. I deleted about 30 very large files, 100+ MBs hoping it would load faster without these. I know that the next step would be to uninstall and reinstall however I have several concerns I need help with. I previously had this issue with another model phone, an Motorola I believe, but when I got this Samsung the app has been perfect until lately.
1) I have about 30 collections which have taken a long time to build and am concerned that if I uninstall and reinstall I will lose my collections. Is that true and is there anyway I can keep my collections if I go through with this?
2) I was considering putting the app on my SD card where my books are but have the same concern, that I will lose.my collections.
I'm trying to weigh if the at least 10 hours it would take to rebuild my collections would be worth having a reading app that doesn't crash all the time which takes away valuable reading time just trying to open a book.
3) One of my favorite fearures, other than the collections, of Pocketbook is that I can make highlights and notes and export them and make a PDF out of all the important parts of the book. If I can't fix the crashing, is there a comparable app with these two essential features I can try? Lastly, does anyone have any other suggestions I can try to fix this?

I can't find a way to contact the developers of Pocketbook so this has been very frustrating. I would be grateful for any feedback at all I read A LOT and this is really taking away from the pleasure of reading. Thank you all in advance I really appreciate it!
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