MobileRead Forums - View Single Post - Is there a thread for kobo uk customer service

Josieb1 · 11-10-2017, 02:54 PM

Kobo customer service is the same in the UK as everywhere else, abysmal. If you buy a device from a retailer they "should" deal with any issues for the first few months, I think WHSmith once told me the first 30 days. Not sure about Argos, but I've bought Kobo ereaders from them and returned them for faults the next day. If you buy one from John Lewis technically they should be your first port of call but they don't stock them (or they didn't when I tried to order one) the order is sent to Kobo to fulfill, in my case they "forgot" to send the order to Kobo. I had to cancel in the end.

But as for Kobo Customer Care it's not UK based, it's an offshore call centre. My experiences have not been good. I bought a kobo Glo direct from Kobo, it was received faulty. It took two weeks to get an authorisation to send it back and another two weeks to get a refund.

Personally if you want to buy a kobo I'd go to Argos and check the device out as soonas you get it, register it, and check it's working, just in case you have any problems.

11-10-2017, 02:54 PM	#2
Josieb1 Grand Sorcerer Posts: 5,084 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra Colour, Libra 2	Kobo customer service is the same in the UK as everywhere else, abysmal. If you buy a device from a retailer they "should" deal with any issues for the first few months, I think WHSmith once told me the first 30 days. Not sure about Argos, but I've bought Kobo ereaders from them and returned them for faults the next day. If you buy one from John Lewis technically they should be your first port of call but they don't stock them (or they didn't when I tried to order one) the order is sent to Kobo to fulfill, in my case they "forgot" to send the order to Kobo. I had to cancel in the end. But as for Kobo Customer Care it's not UK based, it's an offshore call centre. My experiences have not been good. I bought a kobo Glo direct from Kobo, it was received faulty. It took two weeks to get an authorisation to send it back and another two weeks to get a refund. Personally if you want to buy a kobo I'd go to Argos and check the device out as soonas you get it, register it, and check it's working, just in case you have any problems.