I too called B&N about this today and got a call escalated. They claim someone will get back to me. It's good if enough of us reach out and maybe we can get our message accross.
The thing that I don't understand is that there is a guy on another forum who claims his NG3 is not partitioned, and he posted a screenshot.
https://goodereader.com/blog/electro...ok-glowlight-3
By the way, I see that B&N changed the online specs for the NG3. It now says the memory is partitioned. I hope this is not the end of how they plan to handle this. But I'm not sure if a partition is even addressable in a software update.