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I absolutely have tried everything possible, restart, reset, refresh, reformat, and even including re-installing the latest software update. I also "image" my Kindle as a backup. I re-installed the image. No joy. It is a firmware/hardware screen issue that cannot be corrected due to having lost power when I removed the old battery. The large "battery" icon that appeared across my screen became a permanent "band" as shown below. The Kindle functions fine, except you cannot see under this band, which makes it worthless.
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