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I received a 90% off coupon, which didn't work for any of the books offered in the email from Kobo. So frustrating to fill out the customer service form and then spend 37 minutes on-line to resolve the problem, sending screen shots of the coupon email, of the error message. The result was "pay the entire amount and we'll refund a credit to your credit card in seven days."
At some point, even 90% won't be worth the hassle. Does Kobo not understand this?
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