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Update: They found the package! I got it. For some reason it was set up in German so I blundered through that with some help from Google translate (I work with a German but I'm at home now) til I got to the language setting. Restarted. I'll install the new update this afternoon but it works fine.
The executive support rep cleared the lost/stolen block so it registered just fine and the books I sent to it are there and it has its name!
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