Quote:
Originally Posted by HarryT
Problem solved. After a "polite but firm" call with a manager, pointing out to them that they had given me a guarantee in writing that I would receive my 32GB WiFi model today, they put £60 of gift vouchers in my account, meaning that I was able to order the 32GB 3G model (which is in stock) for guaranteed delivery by 1pm tomorrow.
Josie - I'd suggest you do the same. I had to suggest the solution to them, but as soon as I suggested it they were happy to go along with it. They even added the £4.49 "guaranteed delivery by 1pm" option at no charge.
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Gee... would have been nice if they'd managed to do that for me instead of insisting I had to wait a month. Hoping executive support fixes mine.
It was the 32 3G so I don't know why I get the 30 day runaround and you didn't. I guess my rep missed something and I should have escalated while on the phone instead of trusting that she did talk to her manager like she said.
Oh well, email is sent.
Something tells me that best buy is getting $350+ from me now though since they claim I can pick it up Friday there.