Thread: What's your Oasis delivery date?
View Single Post
Old 10-31-2017, 05:42 AM   #232
John Hopper
Addict
John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.John Hopper ought to be getting tired of karma fortunes by now.
 
Posts: 361
Karma: 1179724
Join Date: Nov 2015
Device: Kindle Voyage
Quote:
Originally Posted by HarryT View Post
I completely agree. I'm sure we all accept that stock issues can arise but, as you say, they have an obligation to promptly advise customers of the issue, not leave orders saying "Arriving Today" when they have not been dispatched.

I've learned from past experience that they are open to substituting more expensive items for cheaper ones when they do mess up, but you have to "suggest" the idea to them yourself. The key thing to my mind is to always be polite but insistent on the phone to them. Getting angry just alienates the person you're speaking to who is, generally speaking, keen to try to find a solution to the problem that's acceptable to you.
Wise advice.
John Hopper is offline   Reply With Quote