Quote:
Originally Posted by Josieb1
It's all about communication, that's what Amazon lack when things go wrong. They could have had a disaster with some stock that got damaged but they should have emailed those of us still waiting for dispatch and changed the delivery date on the orders. To leave them languishing as Arriving Today is unacceptable and risks us ending back of the queue behind orders currently being placed.
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I completely agree. I'm sure we all accept that stock issues can arise but, as you say, they have an obligation to promptly advise customers of the issue, not leave orders saying "Arriving Today" when they have not been dispatched.
I've learned from past experience that they are open to substituting more expensive items for cheaper ones when they do mess up, but you have to "suggest" the idea to them yourself. The key thing to my mind is to always be polite but insistent on the phone to them. Getting angry just alienates the person you're speaking to who is, generally speaking, keen to try to find a solution to the problem that's acceptable to you.