I was getting it tomorrow. Now I'm not.
On the phone now (well, on hold) with a rep. I want another overnighted. It was top of the line, 32gb 3G no offers with blue cover.
Amazon was using its own delivery service and they lost it!?
I was already charged for a device I'm no longer getting and had sent books to it and made it my default.
Announcement morning order with prime. I'm pretty upset right now.
Why wasn't the immediate and automatic answer "We've sent another package with these same contents out to you overnight and you will receive it a day late. Here's some extra Prime/some discount for our screwup, please call us if you have any questions"?! Why do I have to call them instead of their fixing it!?
Finally got off the phone.
They're not getting a new one to me until November 29. Completely unacceptable. How is this even remotely okay? You lose someone's item you replace it IMMEDIATELY. Looking into how to get this fixed correctly. The rep was apologetic, but didn't waver, so time to climb higher. I'm never a jerk to reps, ever, but it's time to fire off some polite emails.
This is not remotely typical of Amazon's customer service, and it isn't the first time they've lost a shipment. It is, however, the first time they haven't fixed it correctly the first time.