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Okay. I've been trying new cables, and tried to restart while they're plugged in. So far I haven't had success. I contacted customer service, and while they couldn't offer me a solution, they did offer to give me 15% off of any of the e-ink devices. I've been thinking of just getting a replacement. I can use the KT2, even, just not by USB. Thank you for trying to help me.
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