Quote:
Originally Posted by Xen
I have a Kobo H2O which Kobo screwed me out of the warranty work/replacement on.
How did they do this, you may ask.
By not having ANY contact info on their site except for a phone #. I don't have a phone. I hunted down an e-mail address with great effort - then they demanded that I SEND THEM A PICTURE OF THE READER before I could send it back in for warranty repair/replacement.
OK. So I don't have a phone - but they think I have a digital camera. Riiiiight.
Then my computer went down and took that email address with it. Not to worry - I had a second computer. Lucky me, THAT went down 2 weeks later - again, taking all email addresses with it. And I never could find that email address again. So - Kobo screwed me for the $180 I spent on their buggy ereader.
The biggest issue I had with it was it WOULD NOT page properly. I had several books that worked fine on the Kindle Keyboard, the Nook, and every software ereader I had including Calibre - but not on the Kobo. There were other issues, but that was the worst.
I tried both "alternate-to-stock" versions of the Kobo software. Whatever the issue was, it was in Kobo's firmware or in their reader itself. Or it was a hardware problem. But not being able to read 5 to 10 pages in a row because the device absolutely refuses to page into it is totally unacceptable, and hiding your contact info and requiring someone to send you a picture of a device that isn't physically broken anyway is just a roadblock to try to slow you down or stop you getting warranty work. I think they KNEW that at least THAT version of the H2O had problems and they purposefully made it hard for the owner to do anything about it.
Don't buy a Kobo. Mine was buggy and customer service was non-existent.
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While your tale of woe with a buggy Kobo ereader and two computers crashing is enough to make a rock weep, I do have to wonder why no friend, co-worker, family member, person you chatted with in a coffee shop, whatever was unable to take a photo of your H2O and email it to you.
As for the original H2O having problems? I still have the one I purchased as a replacement for my Aura HD and it still works well. I use it for my cookbook collection since it is waterproof (useful in a kitchen) and has the external uSD card (useful due to rather large file sizes for most cookbooks).
I am curious as to what your refer to as alternative to stock firmware? Are you referring to having installed KOReader or CoolReader as alternatives to using Kobo's reader software? Or were you installing random versions of Kobo's firmware?
I have contacted Kobo's customer service on occasion but never had the issues you ran into trying to locate contact information. Even in the dim distant days of my original Kobo with it's Bluetooth connectivity and a dislike for apostrophes in file names, finding contact information was not that difficult.
And yes, I tended to wonder about your issues back in April, 2015 as mentioned in the Kobo forum mostly since your experience and mine with a H2O were so different. Oddly in light of the message I am replying to, at that time you mentioned owning an android phone which you were using ES file explorer on. Should we add that phone to your list of devices that failed? Then you disappeared for 7 months and came back in November, 2015 with your rant about not being able to contact Kobo. A rant which you reiterated much in this post with the addition of your computer woes.
Perchance is Grendel to be found in your family tree?
