Thread: Need help for a new e-Reader
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Old 10-26-2017, 09:31 AM   #33
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by gal_amy View Post
I have been looking on the internet on reviews on the Kobo ereader and they mentioned that it is in Canada (I am in the US) and the ereader is hard to return, plus shipping is paid by the consumer. Do you find this true?
Sorry, no idea. All my Kobo devices have been bought in stores in Australia. That's about ten for myself and family members. Two of them have been faulty. I took them back to the store the next day and exchanged them with no problems. Kobo was not involved, and, under the consumer protection laws in Australia, Kobo has absolutely no say or presence in the transaction and replacement.
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