Quote:
Originally Posted by sneakyspider
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I have restarted the device several times, and reset to factory twice, there was no change. Does anyone have any possible solutions for me?
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Quote:
Originally Posted by sneakyspider
It is on the firmware 5.8.10, and I do not believe it is jailbroken.
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Still on the same firmware version as before the problem?
That does not sound right.
But I will assume that you actually looked and did not just repeat what you wrote in your first post.
Is it still under (extended) warranty?
If so, return it as 'broke'.
It isn't jail broken, you would have noticed if you had performed that procedure.
You mentioned that you tried various USB cords and ports.
Do you have a
KNOWN good USB cord?
One that you know for a fact that you can pass data over, not just power.
There are USB (like) cords that only have the two power leads, not the two data leads, that come with various USB (powered) devices.
Be certain that you have a KNOWN good USB cord.
The same with having a KNOWN good USB-2 port, not a USB-3 or USB-3.1 port.
Best bet, use the same port that you used to test the above cord with. Do not use one of those 'power only' USB cords!
That way you know that the cord, the port, and the combination of the two are working.
There is a chance you can force it to 'fix' itself.
This may be a bit difficult to do under Windows, but if you Linux or MacOSx it should be fairly easy.
Hook up the Kindle to the above combination cord&port that you have tested and proven to be working.
Reboot the Kindle (with the cord attached).
Use the long press and hold of the power button to reboot the Kindle.
As it boots, for a very short time (a few seconds) during its start-up self testing, it should make the USB storage area appear on your PC.
Check if that happens.
If it does, then you want to put this filename at the top of visible USB storage during the few seconds it is visible:
DO_FACTORY_RESTORE
that exact filename, no extension, no contents, all capitals.
If it does not make the USB storage available during the start-up, we will have to think of something else.