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Old 10-23-2017, 12:09 AM   #3
mjt57
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Posts: 81
Karma: 478544
Join Date: Jan 2011
Location: Victoria, Australia
Device: Kindle Oasis, Kindle app on iPad and iPhone
Thanks Peter. I'm running the debug process now. All other steps in Kovid's instructions have been followed. Nothing else is connected, unless you call the mouse and keyboard connections conflicting devices. The drivers and plugins are enabled, nothing in the ignored list and Windows Explorer sees it as a connected USB drive (I can access the Documents folder where all of my ebooks are stored).

How long is this debug process supposed to take? It's been 15 minutes now.
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