Update: well fair play to Kobo, they’ve given me a refund less than 24 hours after I contacted them, so I’m happy with that (and glad I didn’t have to jump through the hoops that the OP did! Just one hoop, in fact). Hopefully they iron out these quirks with Google Book price matching - it’s a major eBook store, after all, so it should really be a straightforward process.
I shall put my toys back in the pram and give them the benefit of the doubt, this time...
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