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I had a problem with Amazon.com/mx where I was billed inappropriately but stupid me, I didn't go to a forum of customers to complain. No, I contacted Amazon customer service by chat, so I'd have a printable record, and in about five minutes it was all resolved. Amazon customer service followed up with an email for my records.
I should have gone and complained to a bunch of other Kindle customers who couldn't do squat. Makes a lot more sense.
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