Thread: Kobo h20 stuck updating
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Old 10-17-2017, 01:12 AM   #2
dordale
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Posts: 1,731
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Join Date: Apr 2008
Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma
The same thing just happened to me when I was attempting to update my Aura HD. I ended up having to do a manual factory reset to fix my reader (following the instructions on Kobo's help site).

After the factory reset, I had to re-register my Aura HD, which ultimately updated the firmware to version 4.59587. I then ran the 4.69995 update again, and it completed successfully.

I'm not sure why the first update attempt failed, but my guess was that I was trying to update from too old a firmware version--I think I was on firmware version 3.15. Have no idea if this was the reason or not, but my Aura HD is now working fine--but I did have to reload all my books (and lost all my reading stats--which, although I found interesting didn't really upset me.)

Good luck!
Last edited by dordale; 10-17-2017 at 01:46 AM. Reason: edited to correct version updated to to 4.69995
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