Quote:
Originally Posted by Starhawk
I'm pretty sure I did pay for shipping. I think the reason was that the return was me changing my mind vs. an Amazon error.
And I actually returned it after 30 days, but I'd purchased it within the holiday period when they were offering a "return window" on purchased stuff through like the end of January. When I looked at my order at the time, it clearly had said that my return window was open until then.
Anyway, so I heard back from them, and they didn't actually provide any details as to what that additional charge was for; they said that "they will make an exception", and refund me the balance.
So, while I'm still curious as to what the problem was, I guess I'll just leave well enough alone and be happy about the refunded balance...
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Your changing your mind would account for you having to pay return shipping. If it had been defective, they would have given you a shipping label. (ask me how I know!
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However, the fact that they did make a 'one time exception" and refund the balance, tells me they realize it was their mistake.
And it also reinforces my opinion that Amazon customer service RULES!