MobileRead Forums - View Single Post - Kobo Price Match

bhyde · 10-11-2017, 11:54 AM

I have been trying to get the kobo price match on a book I bought, and I seem to be getting the run round. I've never tried this before, so I'm curious how it works out for other folks.

My case seems very simple to me. I bought the book, notice it's cheaper on Google Play. Submit my claim. So far they have claimed it's not cheaper; but it is and I can see that from various perspectives. So I send them a screen shot. They then claim it's a promotion and hence not covered under the "combination promotions" clause. But I certainly don't see anything that would suggest this is a either a promotion or combination promotion. It's frustrating and I get the impression they aren't actually reading my questions but rather just copy pasting from some canned but irrelevant set of responses.

Hence my puzzlement.

So, how's it work for other folks?

10-11-2017, 11:54 AM	#1
bhyde Member Posts: 18 Karma: 60 Join Date: Jul 2017 Location: Boston, MA, USA Device: Kobo Aura ONE	Kobo Price Match - does it work? I have been trying to get the kobo price match on a book I bought, and I seem to be getting the run round. I've never tried this before, so I'm curious how it works out for other folks. My case seems very simple to me. I bought the book, notice it's cheaper on Google Play. Submit my claim. So far they have claimed it's not cheaper; but it is and I can see that from various perspectives. So I send them a screen shot. They then claim it's a promotion and hence not covered under the "combination promotions" clause. But I certainly don't see anything that would suggest this is a either a promotion or combination promotion. It's frustrating and I get the impression they aren't actually reading my questions but rather just copy pasting from some canned but irrelevant set of responses. Hence my puzzlement. So, how's it work for other folks?