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Old 10-09-2017, 10:16 PM   #1
meeera
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Posts: 5,830
Karma: 68407974
Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
Kobo Aura H2O USB connection issues - logs included

Everything was going very smoothly until today - but it's my turn to have USB connection problems. I hope someone can help.

Kobo Aura H2O Edition 2 , 4.5.9587 (Always treated very delicately, especially the microUSB port. Under warranty of course.)

Macbook Pro (early 2013), on 10.12.6

When I try to connect, the Kobo screen says it's connected, but the computer doesn't show it up (either in Calibre or in Finder/Disk Utility). I've tried three different cables, two different computers (the other an iMac), and full power cycles of both devices.

I don't know enough to decipher logs, but maybe someone here can? Both computers are spitting a whole lot of this into console:

Spoiler:
default 10:09:39.647043 +0800 icdd #ICDebug - 213:{ICResourceManager.m} (0000004E-3836-3737-3530-303637343732|eReader-4.5.9587|MANUFACTURER:Kobo;MODEL:eReader-4.5.9587|SW=FALSE|)
default 10:09:39.648281 +0800 icdd #ICDebug - 457:{ICDDMessageCenter.m} (+Add eReader-4.5.9587 - 0x0/0x0/0x0 - 0x14200000 - ICDeviceDescriptionInferior)
default 10:09:40.015155 +0800 kernel USB device 2237422714200000 - will be reset!
default 10:09:40.090592 +0800 icdd #ICDebug - 51:{ICWiredBrowser.m} (USB terminate)
default 10:09:40.090677 +0800 icdd #ICDebug - 344:{ICWiredBrowser.m} (--> USB Terminate)
default 10:09:40.090987 +0800 icdd #ICDebug - 363:{ICWiredBrowser.m} (Reclaiming Resource: eReader-4.5.9587)
default 10:09:40.091044 +0800 icdd #ICDebug - 504:{ICDDMessageCenter.m} (-Rem eReader-4.5.9587 - 0x0/0x0/0x0 - 0x14200000 - ICDeviceDescriptionUndefined)
default 10:09:40.091057 +0800 icdd #ICDebug - 363:{ICWiredBrowser.m} (Reclaiming Resource: eReader-4.5.9587)
default 10:09:40.091110 +0800 icdd #ICDebug - 371:{ICWiredBrowser.m} (7 USB Descriptions Managed)
default 10:09:40.091156 +0800 icdd #ICDebug - 504:{ICDDMessageCenter.m} (-Rem eReader-4.5.9587 - 0x8/0x6/0x50 - 0x14200000 - ICDeviceDescriptionUndefined)
default 10:09:40.091162 +0800 icdd #ICDebug - 373:{ICWiredBrowser.m} (<-- USB Terminate)
default 10:09:40.092079 +0800 icdd #ICDebug - 23:{ICWiredBrowser.m} (USB Device first match)
default 10:09:40.092858 +0800 icdd #ICDebug - 388:{ICWiredBrowser.m} (8 USB Descriptions Managed)
default 10:09:40.094659 +0800 icdd #ICDebug - 457:{ICDDMessageCenter.m} (+Add eReader-4.5.9587 - 0x0/0x0/0x0 - 0x14200000 - ICDeviceDescriptionSUQuery)
default 10:09:40.096894 +0800 kernel USBMSC Identifier (non-unique): N867750067472 0x2237 0x4227 0x110, 2
default 10:09:40.098720 +0800 icdd #ICDebug - 37:{ICWiredBrowser.m} (USB Interface first match)
default 10:09:40.099528 +0800 icdd #ICDebug - 388:{ICWiredBrowser.m} (9 USB Descriptions Managed)
default 10:09:40.102272 +0800 icdd #ICDebug - 213:{ICResourceManager.m} (00000000-0000-0000-0000-000022374227|eReader-4.5.9587|(null)|SW=FALSE|)
default 10:09:40.102321 +0800 icdd #ICDebug - 457:{ICDDMessageCenter.m} (+Add eReader-4.5.9587 - 0x8/0x6/0x50 - 0x14200000 - ICDeviceDescriptionSUQuery)
default 10:09:40.102978 +0800 kernel USB device 2237422714200000 - fConsecutiveResetCount = 1.
default 10:09:40.105234 +0800 icdd #ICDebug - 457:{ICDDMessageCenter.m} (+Add eReader-4.5.9587 - 0x8/0x6/0x50 - 0x14200000 - ICDeviceDescriptionAdded)
default 10:09:40.142650 +0800 icdd #ICDebug - 213:{ICResourceManager.m} (0000004E-3836-3737-3530-303637343732|eReader-4.5.9587|MANUFACTURER:Kobo;MODEL:eReader-4.5.9587|SW=FALSE|)
default 10:09:40.143833 +0800 icdd #ICDebug - 457:{ICDDMessageCenter.m} (+Add eReader-4.5.9587 - 0x0/0x0/0x0 - 0x14200000 - ICDeviceDescriptionInferior)
default 10:09:40.206050 +0800 parsecd TIC TCP Conn Cancel [15:0x7fd092a220c0]
default 10:09:40.206158 +0800 parsecd TIC TCP Conn Destroyed [15:0x7fd092a220c0]
default 10:09:40.206224 +0800 parsecd TIC TCP Conn Cancel [16:0x7fd092b24b40]
default 10:09:40.206306 +0800 parsecd TIC TCP Conn Destroyed [16:0x7fd092b24b40]
default 10:09:40.514871 +0800 kernel USB device 2237422714200000 - will be reset!
default 10:09:40.591353 +0800 icdd #ICDebug - 51:{ICWiredBrowser.m} (USB terminate)
default 10:09:40.591428 +0800 icdd #ICDebug - 344:{ICWiredBrowser.m} (--> USB Terminate)
default 10:09:40.591669 +0800 icdd #ICDebug - 363:{ICWiredBrowser.m} (Reclaiming Resource: eReader-4.5.9587)
default 10:09:40.591723 +0800 icdd #ICDebug - 504:{ICDDMessageCenter.m} (-Rem eReader-4.5.9587 - 0x0/0x0/0x0 - 0x14200000 - ICDeviceDescriptionUndefined)
default 10:09:40.591732 +0800 icdd #ICDebug - 363:{ICWiredBrowser.m} (Reclaiming Resource: eReader-4.5.9587)
default 10:09:40.591790 +0800 icdd #ICDebug - 371:{ICWiredBrowser.m} (7 USB Descriptions Managed)
default 10:09:40.591837 +0800 icdd #ICDebug - 373:{ICWiredBrowser.m} (<-- USB Terminate)
default 10:09:40.591836 +0800 icdd #ICDebug - 504:{ICDDMessageCenter.m} (-Rem eReader-4.5.9587 - 0x8/0x6/0x50 - 0x14200000 - ICDeviceDescriptionUndefined)
default 10:09:40.592584 +0800 icdd #ICDebug - 23:{ICWiredBrowser.m} (USB Device first match)
default 10:09:40.593183 +0800 icdd #ICDebug - 388:{ICWiredBrowser.m} (8 USB Descriptions Managed)
default 10:09:40.594663 +0800 icdd #ICDebug - 457:{ICDDMessageCenter.m} (+Add eReader-4.5.9587 - 0x0/0x0/0x0 - 0x14200000 - ICDeviceDescriptionSUQuery)
default 10:09:40.597260 +0800 kernel USBMSC Identifier (non-unique): N867750067472 0x2237 0x4227 0x110, 2
default 10:09:40.598673 +0800 icdd #ICDebug - 37:{ICWiredBrowser.m} (USB Interface first match)
default 10:09:40.599454 +0800 icdd #ICDebug - 388:{ICWiredBrowser.m} (9 USB Descriptions Managed)
default 10:09:40.602290 +0800 icdd #ICDebug - 457:{ICDDMessageCenter.m} (+Add eReader-4.5.9587 - 0x8/0x6/0x50 - 0x14200000 - ICDeviceDescriptionSUQuery)
default 10:09:40.602331 +0800 icdd #ICDebug - 213:{ICResourceManager.m} (00000000-0000-0000-0000-000022374227|eReader-4.5.9587|(null)|SW=FALSE|)
default 10:09:40.602858 +0800 kernel USB device 2237422714200000 - fConsecutiveResetCount = 1.
default 10:09:40.605126 +0800 icdd #ICDebug - 457:{ICDDMessageCenter.m} (+Add eReader-4.5.9587 - 0x8/0x6/0x50 - 0x14200000 - ICDeviceDescriptionAdded)
default 10:09:40.643399 +0800 Bartender 2 CSSM Exception: -2147415792 CSSMERR_CSP_INVALID_KEY
default 10:09:40.644713 +0800 icdd #ICDebug - 213:{ICResourceManager.m} (0000004E-3836-3737-3530-303637343732|eReader-4.5.9587|MANUFACTURER:Kobo;MODEL:eReader-4.5.9587|SW=FALSE|)
default 10:09:40.645185 +0800 securityd CSSM Exception: -2147415734 CSSMERR_CSP_VERIFY_FAILED
default 10:09:40.645260 +0800 securityd CSSM Exception: -2147415734 CSSMERR_CSP_VERIFY_FAILED
default 10:09:40.645349 +0800 Bartender 2 CSSM Exception: -2147415734 CSSMERR_CSP_VERIFY_FAILED
default 10:09:40.645558 +0800 Bartender 2 CSSM Exception: -2147415792 CSSMERR_CSP_INVALID_KEY
default 10:09:40.646280 +0800 icdd #ICDebug - 457:{ICDDMessageCenter.m} (+Add eReader-4.5.9587 - 0x0/0x0/0x0 - 0x14200000 - ICDeviceDescriptionInferior)
default 10:09:40.647111 +0800 Bartender 2 CSSM Exception: -2147415792 CSSMERR_CSP_INVALID_KEY
default 10:09:40.661137 +0800 Bartender 2 CSSM Exception: -2147415792 CSSMERR_CSP_INVALID_KEY
default 10:09:40.662518 +0800 securityd CSSM Exception: -2147415734 CSSMERR_CSP_VERIFY_FAILED
default 10:09:40.662572 +0800 securityd CSSM Exception: -2147415734 CSSMERR_CSP_VERIFY_FAILED
default 10:09:40.662657 +0800 Bartender 2 CSSM Exception: -2147415734 CSSMERR_CSP_VERIFY_FAILED
default 10:09:40.662836 +0800 Bartender 2 CSSM Exception: -2147415792 CSSMERR_CSP_INVALID_KEY
default 10:09:40.664218 +0800 Bartender 2 CSSM Exception: -2147415792 CSSMERR_CSP_INVALID_KEY
default 10:09:41.024012 +0800 kernel USB device 2237422714200000 - will be reset!
default 10:09:41.100628 +0800 icdd #ICDebug - 51:{ICWiredBrowser.m} (USB terminate)
default 10:09:41.100795 +0800 icdd #ICDebug - 344:{ICWiredBrowser.m} (--> USB Terminate)


Any thoughts? I'm not very keen to do a factory reset as I'll have to reload everything (and currently can't), but if that's the only option I'll go that way. Thanks.
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