MobileRead Forums - View Single Post - ADE vs Google Play: "Adept document too short"

Geenween · 10-09-2017, 04:27 PM

Hello folks!
I'm currently stuck with an issue with Google Play Books, after I bought an ebook via some promotional credit.

In brief: when I try to download the .acsm in ADE, I get the error pop-up: "Adept document too short". I tried downloading a few other ebooks from Google play available for free: the epub without DRM open just fine, the .acsm generated from ebooks with DRM protection all have the same issue.

Opening all the ebooks via the Playbooks app seems to work.

All other .acsm downloaded from other stores work perfectly.

I've tried the ADE verions 2.0.1, 3.0, 4.5, I've tried using other devices and laptops to download the files, I've tried de- and re-authorizing ADE.

The only thing I can think of is that, when comparing the .acsm I get from Play books with the .acsm I get from everywhere else, they are different sizes: 1KB vs 2KB. This could be connected with the "too short issue".

Google assistance asked me if I had contacted Kobo about the issue (

), then told me I would receive an email from their technical team in 24 horus... which are way past now. ADE assistance is very difficult to get an hold of in my country, but I have the feeling they'll tell me it's a Google issue, after all, only the .acsm from them can't be opened.

Has anyone some useful insight in this?

10-09-2017, 04:27 PM	#1
Geenween Enthusiast Posts: 29 Karma: 10 Join Date: Jan 2013 Location: Italy Device: Kobo Glo, Energy reader Pro+	ADE vs Google Play: "Adept document too short" Hello folks! I'm currently stuck with an issue with Google Play Books, after I bought an ebook via some promotional credit. In brief: when I try to download the .acsm in ADE, I get the error pop-up: "Adept document too short". I tried downloading a few other ebooks from Google play available for free: the epub without DRM open just fine, the .acsm generated from ebooks with DRM protection all have the same issue. Opening all the ebooks via the Playbooks app seems to work. All other .acsm downloaded from other stores work perfectly. I've tried the ADE verions 2.0.1, 3.0, 4.5, I've tried using other devices and laptops to download the files, I've tried de- and re-authorizing ADE. The only thing I can think of is that, when comparing the .acsm I get from Play books with the .acsm I get from everywhere else, they are different sizes: 1KB vs 2KB. This could be connected with the "too short issue". Google assistance asked me if I had contacted Kobo about the issue ( ), then told me I would receive an email from their technical team in 24 horus... which are way past now. ADE assistance is very difficult to get an hold of in my country, but I have the feeling they'll tell me it's a Google issue, after all, only the .acsm from them can't be opened. Has anyone some useful insight in this?