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Yes I used PRSCustomizer to put my name and email on the about page. I should have put my name somewhere more conspicuous. I'm on the phone with Sony Support right now, waiting to talk to a manager, but their policy is absolutely ridiculous. Here I am, the rightful owner, who can validate all of the account information for the device (which I registered and authorized in the Sony software) telling them that my device has been lost or stolen. I would like to be notified if someone tries to deauthorize my current account or authorize a new account with this reader. The rep is telling me that if the person has the serial number, or device ID, that they (support) will deauthorize any existing accounts without questions. So even if I tell support, and they put it into the comments, anyone can claim the device.
So frustrating!
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