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The old format Kindle forum used to be very busy. A couple of years ago Amazon changed the Help forums to a newer less functional format.
Amazon has never imposed any standards at all, normal to most online forums. For example, there is a default “user name” that didn’t have to be changed. So there are multiple users with the exact same user names.
There was never a decent search function either, no Sort options at all.
But there were very busy at one time, and a good place to talk about books, get help with using a Kindle or Fire, etc.
There were moderators, of a sort, but the last year or so has seen a steep decline. Long time posters have been banned with no explanation. And they removed the General Help Forum a few months ago, along with a few others that have been overtaken by trolls and scammers.
The last few weeks has seen hundreds of scam posts, fake support numbers posted over and over, flooding some of the forums. It is my opinion that Amazon has just been looking for a reason to remove all the forums, and that has been the result.
There was a Forum Pro program a few years back, that gave official “Badges” to many of the more knowledgeable posters. I was one of the Pros. That program was dumped with no announcements or explanation as well. They just removed the badges from our accounts, and that was that. The moderators have been changed almost on a weekly basis as well.
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