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You're right, we have the consulting hour as a service; to prevent things from being thrown away if they are easily fixed, save family heirlooms and hopefully teach people how to do their own repairs. We only charge for the parts that are used, not for time, so if only a wire has come loose people aren't charged anything. Luckily, most people appreciate the service, but sometimes people make you want to reconsider. Today I had a woman who couldn't come to either consulting hours. Not because she had to work or had to take her kid to swimming lesson. No, she didn't want to get up early for it.
Hitch, the Vent Fest is very recognizable. A lot of our customers are people who own or work in a local store, restaurant or café. If you happen to help One Of Those Customers before them we politely wait until that customer is gone and then have a Vent Fest.
In Dutch we have a saying "De jeugd van tegenwoordig...." with means "today's youth..." to put them down as rude. However, in my experience, it's the older customers that are rude, know everything better and are unreasonably demanding.
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