Quote:
Originally Posted by Rumpelteazer
Twice a week, on Thursday and Saturday, we have our so-called consulting hour in the store. I've known since July that I wanted to go away for a couple of days in September or October, so we've been warning people about that. The day after I booked my trip I put up signs that on October 12 there is no consulting hour.
Yesterday there was a customer who lost his cool about that. He thinks it's our duty to have a consulting hour twice a week and we're not allowed to ever cancel it (he also thinks we should be open from 8am until 8pm, seven days a week).
This year we will have cancelled consulting hour six times. Let's assume a year has 52 full weeks, that would mean 104 potential consulting hours. Ascension Day is always on a Thursday and we are closed, however, this year neither New Year's Day nor Christmas is on a Thursday or Saturday, so that mean 103 CH's, minus the six we cancelled because either my father or I weren't there. That means we still have 97 consulting hours this year. I don't think he should complain.
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It's
quite simply ridiculous. The "consulting hour" is an accommodation that you make, for your customers and prospective customers. It's not an
obligation; they are not paying for it. They're not
entitled to it. If you want to cancel it, ahead of time, that's your prerogative. It's idiotic that they've come to DEMAND it. Yes, yes, I realize it probably makes you guys money, but...I'd lose it if someone pulled that cr*p with me.
I swear, people get worse all the time with this sort of endless list of demands, entitlement (yes, yes, I know it's a grossly abused term), and behavior. It's like the Net stripped off the veneer of civilization and turned everyone into completely self-absorbed, self-centered @$$holes. It's crazy. (I speak with a woman who's been in print layout for decades. We lately speak every week or two, and talk about how
every time we speak, we V&R about how
they're getting worse by the minute, and how logically, that simply
can't be true...but it bygod feels like it is.)
Hitch