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Twice a week, on Thursday and Saturday, we have our so-called consulting hour in the store. I've known since July that I wanted to go away for a couple of days in September or October, so we've been warning people about that. The day after I booked my trip I put up signs that on October 12 there is no consulting hour.
Yesterday there was a customer who lost his cool about that. He thinks it's our duty to have a consulting hour twice a week and we're not allowed to ever cancel it (he also thinks we should be open from 8am until 8pm, seven days a week).
This year we will have cancelled consulting hour six times. Let's assume a year has 52 full weeks, that would mean 104 potential consulting hours. Ascension Day is always on a Thursday and we are closed, however, this year neither New Year's Day nor Christmas is on a Thursday or Saturday, so that mean 103 CH's, minus the six we cancelled because either my father or I weren't there. That means we still have 97 consulting hours this year. I don't think he should complain.
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