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To some extent, the OP is right.
When it comes to digital products:
- Many consumers are of the opinion that they should be free.
- Many producers are of the opinion that 'barely usable' is good enough.
Both aren't true. Would you accept a paper book printed on toilet paper held together by a few staples? No? But you can read it, can't you? Well, it's the same for an e-book. While I understand an e-book will never have the pretty layout of a print book (it shouldn't, and even couldn't, because it has to be usable on many different devices), I would at least expect a _decent_ layout. Some publishers, especially in the 2008-2012 years seemed to think that a Word-to-EPUB conversion is OK, whatever the result is, and that's just not good enough.
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