Quote:
Originally Posted by pwalker8
I have been trying to think of what would make me go to a physical book store again. Can't really think of anything, to tell the truth. I've already got alternates for everything I use to go to B&N for.
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I think that's the core issue. All the "innovation" in the world won't win back those customers who no longer see a need to visit your physical location. Most of them didn't go away unsatisfied with the experience. They just went away.