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mickgibs · 09-20-2017, 02:20 AM

The other thread sounds at least similar. I'll attempt to follow that advice and report back.

But to answer your other question, I'm unable to do the Setup - the Desktop software doesn't recognise the device when I plug it in, so i can't run through the setup wizard - it doesn't make it past the initial screen that asks me to plug in the device, and I cannot seem to do anything on the device itself.

I should add that I don't use an SD card, only the internal memory.

By the way, Kobo support has agreed to escalate it to 'someone who can help'.

09-20-2017, 02:20 AM	#3
mickgibs Junior Member Posts: 3 Karma: 10 Join Date: Sep 2017 Device: Kobo Wifi	The other thread sounds at least similar. I'll attempt to follow that advice and report back. But to answer your other question, I'm unable to do the Setup - the Desktop software doesn't recognise the device when I plug it in, so i can't run through the setup wizard - it doesn't make it past the initial screen that asks me to plug in the device, and I cannot seem to do anything on the device itself. I should add that I don't use an SD card, only the internal memory. By the way, Kobo support has agreed to escalate it to 'someone who can help'. Last edited by mickgibs; 09-20-2017 at 04:19 AM.