Quote:
Originally Posted by DNSB
My Aura One is fairly consistent in that the real tap zone is offset to the left of where it should be. For the Aa, the center is about where the left end of the bar in the A meets the left stroke. I've gotten so used to this, I really don't think about it anymore.
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I highlighted the bit that - as a software developer - I find particularly interesting. I'd love to be able to discover exactly what makes some problems things that users will happily work around and ignore, from the others that will drive them away in droves. In the case of Kobo (and purchase of devices in general), I suspect some of it is a user's weighing of how much of a pain will it be to return the device vs how easily they can adapt to the problem. But it's not just that.
With my own software I've discovered that what I would consider to be quite serious bugs - if anyone ever got around to telling me about them - the users happily ignore and just find their own ways past them. It is quite a strange phenomenon, and working out the secret could let developers take all sorts of shortcuts.
With this current example (inaccurate touch area), I am put in mind of some joke software that used to get about (there were several variations) where a user would try to click on the button and it would jump out from under the mouse pointer. (Yes, sadly, this is the sort of thing that amuses software developers.)
I have just tried reporting this problem to Kobo (based on my own comment above about the fact that sometimes users just never getting around reporting a problem) ... but after typing in the information they've asked me to phone them. I doubt if I will do that. This is, again, a user deciding which aspect of a problem is the biggest PITA: international calls
and trying to explain the situation
and possibly having to return the device versus tapping a bit to the left.