Sorry for the delay in reply
Quote:
Originally Posted by knc1
There is no unbricking guide for that model, at least not here.
At least not the model I **think** that you have.
It should be new enough to still be under warranty, call Kindle customer service, get it exchanged.
If they can't help you, before you post again, check the first six characters of the device's serial number in this table:
https://wiki.mobileread.com/wiki/Kindle_Serial_Numbers
That will give you the nickname the model is known by here, specific enough for a proper technical reply.
Your device's serial number is on the label of the box it came in and also shown on your Amazon account "Manage Devices and Content" page.
Also mention what firmware version it was running when it failed, if you know for certain what that was.
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I live in India and I had received the Kindle from my cousin in US. Just the Kindle without any boxes and all. I am not sure if I can contact Indian Amazon support over this and if they at all will help in this.
From serial number, it seems to be Kindle Basic 2
Regarding firmware version, I remember it to be 5.8.8 when I checked it last. Not sure if it indeed was the version when it failed