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I think its extreme. The day (13/02/2009, 10.15 am) after I made my order (with credit card) I called the hungarian support and the guy said my order will be okay I'll get it this week. Monday when I called them to be sure, an other guy told me they dont know nothing about it, when/ever will they get it. After that my status changed and than changed back. I think its not normal. Making a game with everyone by change their status this way. If they know, they wont get any, send mail to everyone, not to hope needlessly.
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