Thread: reMarkable, a New eink device with pen support
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Old 09-14-2017, 08:33 AM   #131
leselysten
Enthusiast
leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.leselysten has every book they ever wanted in electronic form on their reader.
 
Posts: 31
Karma: 46844
Join Date: Aug 2017
Device: reMarkable,Kobo Aura H2O
Quote:
Originally Posted by jferdieguez View Post
I am very unhappy with remarkable. I pay 379$ thinking they send me the ereader from norway. And now they said they send me from China. This way i have to pay 120$ more for VAt and held in custom. When i bougth my remarkable i think i bought to norway company not China company. This way i dont have warranty of norway product and besides i have to pay a lot or money more. They only permiti me cancel and this way lost 36€ for change $ to €. Never more I will buy something of remarkable. Finally is the same to buy to China Company.
I don't think this is reasonable: the terms and conditions clearly state that
Quote:
Additional costs for customs duties, value added tax (VAT) and other fees or taxes in the country of destination may apply
.

I don't understand your comment about the warranty either. The T&C clearly state that
Quote:
reMarkable warrants you a product without defects in conformance with reMarkable’s strict quality policy for a period of one year after you received the products, or for the period prescribed by mandatory law in your country, whichever is longer.
As an EEA resident you get further protection:
Quote:
If you are a consumer within the European Economic Area (EEA), you may return any ordered product by notice to reMarkable within 14 days after you became in physical possession of the product. You are not required to state any reason for the return.
You did purchase the product from a company domiciled in the EEA, and you do receive the consumer protection you are entitled to as an EEA resident.
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