Thread: iOS App iOS app doesn't sync with Kobo ereaders?
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Old 09-11-2017, 11:19 PM   #15
davidfor
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Cootey View Post
I've signed my daughter in to my KA1 on two occasions, and borrowed books for her that would appear on her Kobo mini, but I never found the link worked after I logged myself back in. I'll have to experiment with that. Sounds useful.

OK. Then my experience is normal.



Do you recommend calling them or submitting the bug report in a different way? Got a link? Thanks for your feedback.
Any time I have reported problems to Kobo I have used either the feedback link that is on the store, or the support link that is in the help accessed from the store. And it's a while since I used the feedback link as I just tried it and it takes me to the support link. This has a form that you fill in and will give you some contact methods once enough is filled in. For a bug report, I would always submit the form as I know it's not something that is fixable over the phone.
Quote:

UPDATE: Neither the iOS app logged into my daughter's account nor her Kobo Mini get automatic library downloads. It really seems that the KA1 is the magic link there, but it needs to be persistently logged in. What do folks do to keep the sync working when they just borrow a KA1 and return it? Thanks.
Sorry, I haven't tried this myself. I know a few people have reported success. A possible problem is that this relies on a connection between the book in OD and the book in the Kobo store. If the OD book doesn't connect to a Kobo book, it won't appear on the Kobo devices or apps when borrowed.
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