Somewhere (maybe it's part of category 1) are the ones who think they are great with computers -- but only know Word and mayyyybe a browser. Can't find the desktop even if you point to it, can't cope with "import file from desktop", can't even FIND a file they've saved to the hard drive .... somewhere. Heck, can't find a file they saved into the folder they are actually looking at .... because it's below the scroll point.
I find them extremely hard to help!
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