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you can phone their customer support, they then give you a ticket number for further communication by email.
Do you live in the US? There is an office for the US I think, european customer support is in Germany as far as I remember. I don't have the numer ready since I had to reinstall everything and didn't save my emails. Somebody ought to know, and there should be a number on the irex website or the irexshop site (you could try the iRex forums too).
i hope you gt this fixed soon...
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