|
Well, I know that the system hadn't failed to the extent that key cards wouldn't work, or even be programmed (several people who were pre-booked with allocated room numbers got key cards processed as I watched - and, no, I have no idea why they were different to most other people there). It was the booking in / room allocation system that was down hence, as they explained to me, they had no idea which rooms were free so couldn't allocate us one.
I'm proud to say though, that I didn't get angry with the individual staff involved - I'm pretty sure that they were having as bad an experience as I was, and it wasn't their fault. Proud, because I was starving hungry and I'm seriously not renowned for my patience in those kinds of circumstances.
I do think that the hotel processes should include some kind of manual work-around for this situation though. It was "the system" or nothing. As a software quality consultant, I'm well aware that total dependence on IT systems isn't a foolproof plan!
|