[knc1]

Originally Posted by quirkette

I have a problem.

I have the Kindle Paperwhite Generation 7 upgraded to 5.8.10

I have never had voice files on the reader.

I downloaded the voice files from:
https://www.amazon.com/gp/help/custo...deId=202006400

Restarted the Kindle and the files disappeared.

Any assistance and thoughts would be appreciated.
Thank you.

And what happens with the same file when you use the UYK (Update Your Kindle) menu item?

Please post the first six characters of you device's serial number. (Device Info panel).
Please post both the firmware version and the build id (those numbers immediately following in parans). (Also in the Device Info panel).

The header on the voice package linked in the page you linked to is:
https://s3.amazonaws.com/G7G_Firmwar...paperwhite.bin

knc1:PW3> kindletool convert --info update_voice_kindle_all_new_paperwhite.bin
Checking update package 'update_voice_kindle_all_new_paperwhite.bin'.
Bundle         FB02 (Fullbin [signed?])
Bundle Type    Recovery
MD5 Hash       8d870dc025d51f373ad74ea95818fa97
Magic 1        2048630901
Magic 2        1897089723
Minor          1
Header Rev     2
Platform       Wario
Board          Unspecified

and the header on the 5.8.10 update for your device:

knc1:PW3> kindletool convert --info update_kindle_all_new_paperwhite_5.8.10.bin
Checking update package 'update_kindle_all_new_paperwhite_5.8.10.bin'.
Bundle         SP01 (Signing Envelope)
Cert number    2
Cert file      pubprodkey02.pem (Official 2K)
Bundle         FB03 (Fullbin [OTA?, fwo?])
Bundle Type    Recovery V2
Target OTA     3202090019
MD5 Hash       fae2f6b7cfa1318ea6ef5f40485fa1e7
Magic 1        2048630901
Magic 2        1897089723
Minor          1
Platform       Wario
Header Rev     0
Board          Unspecified
Devices        14
Device         Unknown (0x294)
Device         Unknown (0x293)
Device         White Kindle PaperWhite 3 (Unknown Variant 0KG)
Device         White Kindle PaperWhite 3 (Unknown Variant 0KF)
Device         White Kindle PaperWhite 3 (Unknown Variant 0KE)
Device         White Kindle PaperWhite 3 (Unknown Variant 0KD)
Device         White Kindle PaperWhite 3 (2016) WiFi+3G Japan
Device         White Kindle PaperWhite 3 (2016) WiFi
Device         Kindle PaperWhite 3 (2015) WiFi+3G Japan
Device         Kindle PaperWhite 3 (2015) WiFi+3G Canada
Device         Kindle PaperWhite 3 (2015) WiFi+3G Europe
Device         Kindle PaperWhite 3 (2015) WiFi+3G Mexico
Device         Kindle PaperWhite 3 (2015) WiFi+3G
Device         Kindle PaperWhite 3 (2015) WiFi

Note:
The 'unknown' entries in that report are about the human readable name strings being missing in the version of KindleTool that I used.
They are not packaging errors (just information string messaging errors in the above report).
Note2:
Those 'unknown' entries are mostly the PW3-32G model in Japan (which our KindleTool does not yet support).

Translation:
The voice package from the page you linked to appears to be model locked to the same device(s) (actually, same platform) as the firmware update package you used.
I.E: It should have worked when you used UYK (rather than try to re-start into it).

= = = =

Edit:
Actually I think I see the problem, but I need you to confirm that the voice package will not install on your device with UYK (and the things I asked for above) before claiming to have an answer.
And it is something other people have reported (and I even commented on, I just forgot about it).

= = = =

Edit:
It is a screw-up on Amazon's part.
As our readers probably know by now, Amazon/Lab126 has blocked the use of our jail break on firmware versions more recent than 5.8.7.0.1
They did that by blocking the use of the package type used to package their factory-use-only firmware packages.
The header of which is:

knc1:Factory-Images> kindletool convert --info update_PW3_5.7.4_initial.bin
Checking update package 'update_PW3_5.7.4_initial.bin'.
Bundle         FB02 (Fullbin [signed?])
Bundle Type    Recovery
MD5 Hash       c646fe52b97ab95464919ce31221986f
Magic 1        2048630901
Magic 2        1897089723
Minor          1
Header Rev     2
Platform       Wario
Board          Unspecified

So yeah, Amazon/Lab126 packaging screw-up.
When they blocked the use of package type FB02 by us, they also blocked the package type they used for the voice files.
Which means they either have to re-package the voice files or they have to re-allow package type FB02 (and our jail break procedure).

= = = = =

PPPS:
You can probably extract the voice files from the package (with KindleTool) and "install them by hand" yourself.
I haven't tried because I don't have any need for VV.

This is certainly something you should report to Amazon's Kindle support group.
Feel free to quote any of the technical details above - our KindleTool is not a secret (in fact, they sometimes use it themselves).