Heard back from BAM. No refunds on downloads. Even though I only have the Download.ascm file and not the actual book. The Adobe program still fails even with the advice they gave me. (Type in your user name and password for the BAM site.)
Yes, I have bought a few epubs from Nook.com, kobo.com, Amazon.com, comic shops, and none were this complicated. I've had one or two fail, and I got a refund.
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Google search for .acsm would have helped.
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I did. That is how I found the Adobe Digital Edition reader. The BAM site did not mention that detail.
I also discovered this in the Download.acsm file.
<expiration>2017-08-22T07:13:53-04:00</expiration>
I have no problem with DRM when it works.