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Old 08-17-2017, 02:43 PM   #8
KathyJM
Enthusiast
KathyJM began at the beginning.
 
Posts: 43
Karma: 10
Join Date: Sep 2011
Location: UK
Device: Kobo Library H2O
I contacted the CEO of Kobo and had an email back from their Director of Customer Care within hours. They phoned the next day (their time zone is 4 hours behind mine) and arranged to remove the corrupted books from the Kobo website and replace them with good versions.
I have now downloaded these and all is fine.
Problem solved! (but you shouldn't have to go to the top in this way)
KathyJM is offline   Reply With Quote