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Update: I canceled the return, and asked Amazon instead to replace the 16gb with the 32gb version I ordered. When it arrives, I will go back to AT&T, buy the nano SIM they insist will not work, and see what happens. If it truly doesn't work, I will switch to another carrier--even though I lose the hefty rollover amount in my AT&T account. It's a prepaid plan and I only buy the minimum amount to keep the phone activated, which is still way more time than I need.
There are a few more reviews at Amazon now. A couple others are complaining that they could not activate the phone on Sprint or Verizon; there is one from a person who did activate it on AT&T, however, so I'm thinking AT&T is giving me a line of bull because my phone wasn't purchased through them.
Thank you for all input and for giving me the opportunity to vent.
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