Quote:
Originally Posted by pdurrant
I would not raise other problems in this mail. Stick to just the problem with the phone, so only items 1-4 in your list.
Ignore the problem of the third-party accessory. Annoying to you, not Amazon's problem, IMO, since they would get you the right phone in the end, but you don't want it anymore.
State what resolution you do want. An apology? Compensation?
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I can understand the frustration. OP bought the phone at price x and when they received the wrong item and tried to return it in a timely manner to get the right product they were charged for not returning it quickly and told that the price which they had paid would not be honored which is (IMO) morally if not legally wrong. I'd be upset too.