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Originally Posted by MacEachaidh
Okay. Thanks for the replies.
Apologies if the pics aren't enough, but they're the best I can do -- I don't have any device that can do a higher-res image than this very old Motorola phone. Because the stripe is really quite pale, when I pulled back enough to show the full width of the screen, it was close to invisible (certainly on the text pages). And the focus is crap, I know.
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I would be in the same place. Unless I could convince one of my sons to let me use their much better phones. And as I pay for them, you'd think that would be easy.
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But to clarify: yes, the stripe remains constant, in exactly the same spot on every page turn; it's completely horizontal, and doesn't vary across the screen in thickness or angle; it goes from bezel to bezel; it doesn't vary with changes in light intensity, and is still visible if the light is turned off completely; and there's no break or lines within the stripe itself.
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What happens to it if you power the device off? If you don't have the cover displayed, then all the screen should go black. Does this stripe do anything?
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Yes, other than this mark on the display, the device still seems fully functional. All the menus/options still work. I tried upgrading the F/W to the very latest release, and that didn't fix the issue; I'll try a factory reset (can anyone point me please to tips on how to save annotations within files if I copy them across onto my PC?).
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To recover from a factory reset in these circumstances, I take a full copy of the user partition of the device. You can then restore this after testing to see if it was affect by the factory reset. You can also use this to help get the annotations to a new device.