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Thank you for the reply.
My husband's computer is a Windows computer.
My tech support with Apple is past its warranty, so I think I will just have to take the computer to the Apple store.
The USB ports sometime seem to work intermittently, so that could be the issue. When I run OnyX, I get the message that my computer needs to be repaired, but a help forum said OnyX shows this sometimes when it is not the case, and I have no other issues with the Mac.
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