[Laddie79]

hi all I'm new here. I'll try make a long story short.

My first touch 2 had a fault and after a long process Kobo finally replaced it.

My replacement was delivered and I finally got round to turning it on whilst on holiday. I charged for 4 hours , constant red light was on but device would not start. After a lot of restart and reset attempts it finally worked. I set up and synced my library but now the device would neither standby or turn off. Ultimately the battery drained in under 2 hours , so I plugged it in, screen went black and now even after further charging and reset attempts, it's completely dead and unusable. I'm hoping this may change and have flagged and got a ticket number with Kobo but my experience with their Cs is far from good. I was hoping someone may be able to give me some advice?

Thanks all!

Jacob