Quote:
Originally Posted by Purple Lady
I sent it to the jeff @ Amazon address. I guess getting a reply depends on how serious your problem is.
It wasn't Bezos who replied, but here's the first paragraph in the reply:
My name is *** of Amazon.com’s Executive Customer Relations. Jeff Bezos received your email and I'm responding on his behalf.
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I work for a big company. Complaints to the CEO aren't answered by him, but there is a dedicated group specifically for answering those emails so they get handled right (ideally, the first time without back and forth).