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This comes back to usability problem. As mdp said, they don't have an army of developers. So you should lower your expectation.
I'm not sure how's the situation in Japan or in China. If they do have a good product manager who can tell the developers right at their face -- your design sucks, they should do something far more better than this.
Any sane person should have a common sense to know that's really wrong in their UI design and also usability problem.
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